Privacy Policy

1. Introduction

IILTS (International Interpretation, Language & Translation Services) (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or use our interpretation, translation, and language services.

IILTS acts as a Data Controller for the purposes of UK data protection law.

2. Information We Collect

We may collect and process the following types of personal data:

Contact information (such as name, job title, organisation, email address, telephone number)
Enquiry and correspondence data (information provided when you contact us)
Service-related information necessary to provide interpretation or translation services
Technical data such as IP address, browser type, and website usage information
Billing and contractual information where relevant

We do not intentionally collect sensitive personal data unless it is required to deliver a specific service and is provided lawfully.

3. How We Use Your Information

We use personal data for the following purposes:

To respond to enquiries and provide our services
To manage client relationships and contracts
To communicate regarding services, projects, or updates
To comply with legal and regulatory obligations
To improve our website and services

We only use personal data where there is a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

Contractual necessity – where processing is required to provide services
Legitimate interests – to operate and improve our business
Legal obligation – where required by law
Consent – where explicitly provided

5. Data Sharing and Disclosure

We may share personal data with:

Professional interpreters and translators engaged for service delivery
Trusted third-party service providers (e.g. IT or hosting providers)
Legal or regulatory authorities where required by law

All third parties are required to process data securely and in accordance with data protection legislation.

We do not sell personal data.

6. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

UK adequacy regulations
Standard contractual clauses
Other lawful transfer mechanisms

7. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is restricted to authorised personnel and service providers who require it for legitimate business purposes.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, and regulatory requirements.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser preferences.

Further details may be provided in a separate Cookie Policy.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact:

IILTS (International Interpretation, Language & Translation Services)
Email: privacy@iilts.co.uk
Phone: [Insert phone number]

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Last updated: 1st December 2025